Joanna's Nannies Terms of Service
Acceptance of Terms
These Terms of Service govern your access to and use of the Joanna’s Nannies website located at joannasnannies.com and the domestic staffing services we provide.
By accessing or using our Site or Services, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms in their entirety, please do not use this Site or our Services.
We reserve the right to update or modify these Terms at any time. We will post the revised Terms on this page with an updated effective date. Your continued use of the Site or Services following any changes constitutes your acceptance of the revised Terms.
Description of Services
All household staff working in client homes, including nannies, family assistants, and related domestic workers, are employees of Joanna’s Nannies, not of the client family.
As the employer, Joanna’s Nannies is solely responsible for:
Recruiting, screening, hiring, and onboarding all Staff
Conducting background checks and verifying employment eligibility
Managing payroll, withholding, and remittance of all applicable federal, state, and local employment taxes
Providing workers’ compensation coverage for all Staff
Compliance with all applicable California, Colorado, and federal employment laws
Managing HR matters, including performance, discipline, and separation of Staff
Clients engage Joanna’s Nannies to provide household staffing services in their home. In this relationship, Clients:
Direct the day-to-day tasks and schedule of assigned Staff within the scope of the agreed service arrangement
Are responsible for providing a safe, lawful, and respectful working environment in their home
Are responsible for providing any tools, equipment, or resources necessary for Staff to perform their duties as agreed
Are not the employer of Staff and do not have authority to hire, terminate, discipline, or modify the employment terms of any Staff member as all such matters are handled exclusively by Joanna’s Nannies
Any concerns about Staff performance or conduct should be directed to Joanna’s Nannies, who will address the matter as the employer. While Clients direct day-to-day activities, all employment-related decisions remain solely with Joanna’s Nannies. We take care to match Staff to Client households based on needs, qualifications, availability, and compatibility. While we make every reasonable effort to identify a strong match, we do not guarantee that any particular Staff member will meet every Client expectation, or that every service arrangement will continue indefinitely. Staffing changes and service adjustments are governed by your signed Service Agreement.
We do not guarantee the availability of any specific Staff member, the duration of any placement, or the compatibility of any staffing arrangement.
Individuals who apply to work as Staff with Joanna’s Nannies are applying for employment with our agency. All hiring decisions, background screening, and employment terms are managed by Joanna’s Nannies. Submission of an application does not guarantee employment.
Eligibility and Accuracy of Information
By using our Site and Services, you represent and warrant that:
You are at least 18 years of age
You have the legal capacity to enter into a binding agreement
All information you provide to us, including contact information, household details, employment history, and any other submitted materials, is accurate, current, and complete
You will promptly update us if any information you have provided becomes inaccurate or incomplete
You are not using our Services for any unlawful purpose
Staff applicants further represent and warrant that all information submitted in their application, including employment history, references, certifications, and identity documents, is truthful and not materially misleading. Misrepresentation is grounds for denial of employment or immediate termination.
We reserve the right to suspend or terminate access to our Services for any person who provides false, misleading, or incomplete information.
Fees & Payment
Fees for our staffing services are set forth in your signed Service Agreement. We accept payment via ACH and major credit cards. These Terms do not supersede or modify any specific fee arrangements in a signed Service Agreement. General terms applicable to all fees include:
Service fees are due as specified in your Service Agreement
We reserve the right to modify our fee structure with reasonable advance written notice
Fees paid are subject to any service credit or adjustment policy set forth in your Service Agreement
Circumventing our staffing arrangement to engage any Staff member independently, outside of our Services, without our written consent is a material breach of these Terms and your Service Agreement and may result in additional fees
Joanna’s Nannies reserves the right to apply processing fees to certain payment methods, including credit card payments, where permitted by law and disclosed in advance.
Prohibited Use
You agree not to use the Site or Services to:
Submit false, misleading, or fraudulent information about yourself or others
Impersonate any person or entity, or misrepresent your affiliation with any person or entity
Scrape, harvest, or systematically collect Staff profiles, contact information, or any other content from our Site
Harass, threaten, or harm any Staff member, Client, or Joanna’s Nannies employee
Transmit any material that is unlawful, defamatory, discriminatory, or invasive of another’s privacy
Engage in any conduct that could damage, disable, or impair the Site or interfere with others’ use of it
Attempt to gain unauthorized access to any portion of the Site or related systems
Use the Site or Services in any manner that violates applicable federal, California, or Colorado law
Disclaimer of Warranties
THE SITE AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOANNA’S NANNIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT: (A) THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; (B) ANY STAFF MEMBER WILL MEET EVERY CLIENT EXPECTATION OR PREFERENCE; OR (C) BACKGROUND CHECK OR SCREENING INFORMATION WILL BE COMPLETE OR FREE FROM ERROR.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, JOANNA’S NANNIES, ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF OUR SITE OR SERVICES, INCLUDING DAMAGES RELATED TO SERVICE INTERRUPTIONS, STAFFING CHANGES, OR ERRORS OR OMISSIONS IN SCREENING INFORMATION.
Joanna’s Nannies is responsible for the acts and omissions of its employees to the extent required by applicable law. However, Joanna’s Nannies is not responsible for conditions within a Client’s home or for injuries or damages arising from hazards, unsafe conditions, or other circumstances within the Client’s home or otherwise outside of Joanna’s Nannies’ reasonable control, except to the extent required by applicable law.
Nothing in these Terms limits or excludes liability for gross negligence, willful misconduct, or any liability that cannot be limited or excluded under applicable law.
To the fullest extent permitted by applicable law, our total aggregate liability to any Client for claims arising out of or related to these Terms or our Services shall not exceed the total service fees paid by that Client to Joanna’s Nannies in the six (6) months preceding the event giving rise to the claim.
Indemnification
You agree to indemnify, defend, and hold harmless Joanna’s Nannies and its owners, employees, and agents from and against any and all claims, demands, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) arising out of or related to:
your breach of these Terms or any Service Agreement;
any false, misleading, or incomplete information you provide to us;
your violation of any applicable law or regulation;
conditions within your home that are caused by, contributed to by, or under your control, including but not limited to hazards, unsafe conditions, pets, or the acts or omissions of any third party present in the home;
any injury to or claim brought by a Staff member or third party arising from conditions within your home that you knew or reasonably should have known about; and
any attempt to directly or indirectly hire, employ, or engage any Staff member outside of Joanna’s Nannies in violation of these Terms or your Service Agreement.
Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. To the extent our Services are provided in Colorado, applicable Colorado law will also govern matters arising in that jurisdiction.
Before initiating any formal legal proceeding, you agree to contact us in writing at the address below and provide a reasonable description of your dispute, giving us 30 days to attempt an informal resolution in good faith.
If informal resolution is unsuccessful, any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in an applicable California county or, for Colorado matters, in Denver County, Colorado. You consent to personal jurisdiction in those courts.
To the extent permitted by applicable law, any claim arising out of or related to these Terms or our Services must be brought within one (1) year of the date the claim arose. Claims not filed within this period are permanently barred, except where this limitation is unenforceable under California or Colorado law.
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms or our Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.
The arbitration shall be conducted by a single arbitrator and may take place remotely or in a mutually agreed location.
Each party shall bear its own attorneys’ fees and costs, except as otherwise required by law or determined by the arbitrator.
You and Joanna’s Nannies waive any right to a jury trial and agree that all claims must be brought on an individual basis and not as part of any class or representative action.
Notwithstanding the foregoing, either party may bring an individual claim in small claims court in the appropriate jurisdiction, provided the claim qualifies for such court and remains on an individual (non-class) basis.
General Provisions
Entire Agreement: These Terms, together with our Privacy Policy and any signed Service Agreement, constitute the entire agreement between you and Joanna’s Nannies with respect to your use of our Site and Services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.
No Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights in connection with a merger, acquisition, or sale of assets.
Force Majeure: Joanna’s Nannies shall not be liable for delays or failure to perform due to causes beyond its reasonable control, including illness, weather, labor shortages, natural disasters, or other unforeseen events.
Changes to our Terms of Service
If we decide to change our terms, we will post those changes on this page, and/or update the Terms of Service modification date as follows: 7/14/2026.
Contacting Us
If there are any questions regarding these terms of service, please email us at: HR@joannasnannies.com.