Frequently Asked Questions

What type of childcare services does Joanna’s Nannies Agency provide?

We specialize in temp babysitters as well as part-time & full-time nannies. However, if you need a travel nanny or overnight nanny we can either find one for you or point you in the right direction!

Where do you find your nannies and how do you screen them?

The majority of our nannies are referred to us by word of mouth, either from our existing nannies or clients. Occasionally we will advertise for nannies, but all of our nannies must go through the same rigorous screening process. In order to be considered to work with Joanna’s Nannies, the nanny must have at least 3 years experience with children, be CPR & First Aid Certified and have great references, and undergo a satisfactory background check, and be certified with Trustline (CA only).

What ages of children do you care for and how do you match the nannies?

Joanna’s Nannies are happy to care for any age child from young infants to teens. We will place you with the best qualified nanny or babysitter for your child or children. For infants under 12 months, we have infant specialists available.  Infant specialists have experience with infants under 8 months and have gone through Joanna’s Nannies infant specialist workshop or have verified infant experience through previous jobs. Our workshop covers all aspects of infant care from feeding, soothing and diapering to infant safety and age appropriate activities. Most of our infant specialists also have experience with twins and multiples so you can feel comfortable leaving your little ones with them.

Where will you care for my children and what are your hours?

Joanna’s Nannies will come to you, whether it is your residence, hotel, or vacation home. Joanna’s Nannies are available anytime of the day to meet your childcare needs. Our booking office is available 6 days a week (closed on Sundays) during the hours of 10am and 6pm. If we are unable to answer your call, we will call you back as soon as possible. You can also send us a text at 415-834-8216.

Can the nanny assist with additional household tasks such as cleaning, laundry & errands?

The highest priority of Joanna’s Nanny is to ensure the children are engaged, safe, and well cared for. Housekeeping is not included in our duties. Our expectations for a Joanna's Nanny is to clean up after themselves and the children. This includes returning toys to storage bins (or organizing them in a nice pile if not at home) and cleaning up after meals (put any dishes they use in the dishwasher, sink rinsed out or washed and putting away leftover foods). Extra housework and assignments beyond that are not expected duties.

Can we request a particular nanny or interview our assigned nanny beforehand?

Yes! You are always welcome to request a particular nanny, and with advance notice we can usually book that nanny for you if they are available. Personal interviews with nannies are only available to Membership placements because Joanna’s Nannies has already taken the steps to screen and vet each of our team nannies. Our nannies will call you ahead of time to check in so you can relay your expectations and give any necessary instructions to them. If you are nervous about leaving your children with a new nanny, you can book the nanny to come earlier than you need to leave so your children have time to meet the nanny and you can show her/him your routines. You can always view your nanny’s profile on our website ahead of time so you know who to expect!

Are there any additional fees on top of the booking fee and hourly rate?

Joanna’s Nannies tries to avoid additional fees. You may encounter a travel fee if we do not have a nanny available in your area and we need to send one from another location (or your location is outside of our service area). Click here to view our service areas.

What is your cancellation policy?

We require full payment to confirm services. Please provide as much notice as possible if you need to cancel so that we can alert our nannies in a timely manner. A full refund (minus booking fees) will be available if you cancel more than 48 hours in advance. If you cancel within 48 hours there will be no refunds. If you are reducing the hours within the cancellation window that counts as a cancellation and will not be refunded (i.e. should you return home earlier than expected).